Getting Started

Warehouse (IT Closet)

• How to Upload or Update Warehouse Shipping Instructions
• Off Retrieval Warehouse Shipment
• Understanding the Device Rescue Warehouse and Overages

Managing Account Users

• Adding a New User
• Manage a Users Access
• Understanding User Status

Getting Started

• Adding Company Devices
• Adding Team Members
• Setting Up Your Billing Details and Email Invoice Preferences
• Using Retrieval Credits for Device Returns
• Purchasing Retrieval Credits
• Signing in with Google

See all 8 articles

FAQ

• Merged Retrievals: An Overview
• Holiday Closures and Operational Adjustments
• Shipping Insurance Coverage and Claim Process
• What Fits in the Retrieval Boxes?
• What happens if my employee becomes unresponsive?
• Can you help return other company issued devices/equipment?