Shipping Insurance Coverage and Claim Process

Introduction

When you're shipping valuable electronics like laptops, monitors, tablets, and cell phones, safeguarding them is crucial. Our Shipping Insurance is designed to offer you peace of mind by protecting against potential losses due to damage, theft, or loss during transit. This article outlines what our insurance covers and the steps required to file a claim.

What Is Covered?

Our shipping insurance covers:

1. Damage: Should your item be damaged during shipping, we cover the cost of repair or replacement.

2. Theft: If the package is stolen during transit and never arrives, you are eligible for a payout.

3. Loss: In the rare event that the package is lost during shipping, the insurance will cover the cost of the lost item.

Documentation Requirements

To ensure a smooth claims process, make sure to follow these documentation guidelines:

Before Shipping:

1. Photograph the Item: Capture clear, high-resolution photos of the item to be shipped, ensuring its condition is visible.

2. Photograph the Packaging: Take photos showing how the item is packed. The images should display the packing material, the box, and the item within the box.

3. Receipts and Invoices: Keep a copy of your original purchase receipt or invoice for the item you are shipping.

Filing a Claim

Should your item be damaged, lost, or stolen, here's how to file a claim:

1. Initiate the Claim: Notify us as soon as possible to begin the claims process.

2. Provide Documentation: Submit the pre-shipping photos of the item and its packaging, along with any other required documentation.

3. Fill out the Claim Form: Complete the form to formalize your claim. You can find it here.

4. Submit the Claim: After attaching all necessary documentation, submit the claim for review.

Claim Approval and Payouts

After successful submission, your claim will undergo a review. If approved, the payout typically occurs within 4 to 6 weeks. Lack of proper documentation may result in delays or denial of the claim.

Payout Method:

• Account Credits: The approved payout will be credited to your account and can be applied to future invoices.

• Checks: If you prefer, checks can be mailed to you upon request.

To submit a claim, please fill out this Claim Submission Form.

We understand the value of your electronics in both personal and professional terms. Our insurance coverage aims to offer you peace of mind throughout the shipping process. For any further questions, feel free to reach out to our support team.