If you need to update the retrieving from or delivering to address for a Retrieval Kit™, you can do so — but only under certain conditions.

📋 Change Eligibility

• Only Retrieval Kits™ that have NOT had shipping labels generated are eligible for edits.

• If Device Rescue has already prepared or generated shipping labels, you can no longer make changes through the platform.

• Retrieval Kits™ already picked up by a carrier cannot be canceled or refunded.

✏️ What You Can Edit

• Retrieving From Address: You can edit the address, email, and phone number associated with the person or branch the Retrieval Kit™ is being sent to.

• Delivering To Address: If you chose to have the Retrieval Kit™ returned to your company's own address, you can edit this information.

  • Important: If you selected Device Rescue's IT Closet for storage, the return destination cannot be changed.

❗ Restrictions

• Country Cannot Be Changed:

  • If you need to correct the country on either the retrieving or delivering address, you must immediately contact Device Rescue Support.

  • We will attempt to cancel the Retrieval Kit™ before labels are generated so you can submit a new order with the correct information.

• Once shipping labels are created, we cannot cancel the Retrieval Kit™ order or offer refunds.

⚡ Quick Summary:

🚨 Important Reminders

• Always double-check addresses before submitting.

• If you catch a mistake, make changes immediately while the order is still in editable status.

• If your Retrieval Kit™ is already in transit, no address changes, cancellations, or refunds are possible.