Editing a Team Member’s Mailing Address

You can update a team member’s mailing address at any time to keep their contact information accurate for future shipments and retrieval kits.

How to Edit a Mailing Address

1. Navigate to the Manage Team Member page.

2. Under the Mailing Address tab, click Edit Address.

3. Update any of the following fields:

   • Personal Email

   • Personal Phone

   • Street Address

   • Suite/Unit/Apartment (optional)

   • City

   • State/Province

   • Postal Code

   • Country

4. After making changes, click Save Changes to apply the updates.

Important Notes

• The updated mailing address will apply to all future retrieval kits and shipments associated with the team member.

• Updating an address does not retroactively change any existing or past retrieval kits or shipments.

• If the country needs to be updated after a retrieval kit has already been created, you must contact support immediately to cancel the existing order and place a new one.

• Keeping mailing addresses accurate is important for successful delivery and communication.