Device Rescue allows Admins and Users to update branch information at any time to ensure accurate contact, shipping, and tracking records for each office location.
What You Can Edit
When managing an office branch, you can update:
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Branch Name – Friendly display name for the branch
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Branch Contact Name – Primary contact person for the branch
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Contact Email – Email address of the branch contact
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Phone – Contact phone number
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Street Address and Suite/Unit/Ste – Full mailing address
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City, State/Province, Postal Code, Country – Location details
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Send Email Tracking Updates toggle – Whether the primary contact will receive tracking updates when assets are shipped to the branch or Retrieval Kits are mailed for returns of company assets.
✏️ Tip: Keeping this information updated ensures shipments are correctly delivered and key contacts receive notifications.
How to Edit an Office Branch
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Go to Office Branches
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Select the branch you want to update and click Manage
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Update any fields as needed
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Toggle Send Email Tracking Updates on or off, depending on your preference
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Click Update Branch to save your changes
Changes take effect immediately across Device Rescue. However, toggling Email Tracking only applies on future shipments not exisiting shipments or retrieval kits.
Best Practices
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Always update contact details if the branch manager or main office contact changes
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Enable Email Tracking Updates if you want your branch contacts to automatically receive shipment tracking information for warehouse dispatching and/or Retrieval Kits
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Double-check address formatting to prevent delivery errors on future shipments
🏢 Reminder: The mailing address must be a valid deliverable address for shipments and Retrieval Kits.