Device Rescue allows you to manage your company’s physical locations through Office Branches. Each branch serves as a centralized hub for asset assignments, shipments, and team member groupings.
What You’ll See in a Branch
When you open an Office Branch, you’ll see the following details:
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Branch Name – Friendly name for the office or location (e.g., Post Falls Office)
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Contact Person – Branch Manager or Office Manager listed as the main contact
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Physical Mailing Address – Full mailing address for deliveries and retrieval kits
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Phone Number – Contact phone for the branch
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Contact Email – Email address of the branch manager or office contact
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Email Notifications Status – Shows if shipment notifications are enabled for the branch
Assignments, Retrievals, and Shipments
Each branch tracks:
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Assigned Assets – Devices currently assigned to the office
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Returned Assets – Past assignment history for the branch
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Retrievals – History of retrieval kits initiated from the branch
- Shipments – History of shipments dispatched from the warehouse initiated to the branch
You can easily view assets currently deployed to the office and manage retrievals directly from the branch view.
📦 Tip: Clicking Assign an Asset allows you to assign equipment directly to the branch.
Team Members at the Branch
You can group employees under an office branch to:
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Track which team members operate out of specific locations
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Improve shipping accuracy and assignment tracking
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Streamline retrievals when team members change or offices close
The Team Members section displays:
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Name
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Job Title
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Email Address
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Actions (Remove or reassign members as needed)
Best Practices
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Always keep the Contact Person updated for shipment notifications
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Regularly review assigned assets to each branch to ensure records stay accurate
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Group active team members to the correct branch for easier device assignment and retrieval
🏢 Note: Removing a team member from a branch does not delete the team member—it only unlinks them from that location.