You can also initiate a Retrieval Kit™ order directly from an Office Branch’s profile by retrieving assigned assets.

📋 Step 1: Navigate to the Office Branch

Go to Office Branches.
Select the Office Branch you want to retrieve a device from.
Scroll to the Current Assignments section where the list of assigned assets appears.

⚙️ Step 2: Open Actions Menu

Find the device you want to retrieve.
Click the Actions button next to the assigned asset.
If the asset is eligible for retrieval (Laptop, Tablet, Cellphone) and no current retrieval is active:
- A Retrieve Asset option will appear in the menu.

Click Retrieve Asset.
The system will:
- Pre-fill the Retrieving From section using the office branch's information.
- Link the selected device automatically to the Retrieval Kit™ order.
You will then be able to:
- Choose your shipping speed
- Add optional shipping protection
- Decide if the device should return to your company’s return address or to the Device Rescue IT Closet (if subscribed).
- Optionally provide a note that will be included in the Retrieval Kit™ instructions for the person shipping the device back.

Once the Retrieval Kit™ order is created:
- The asset status changes to Retrieving (or Retrieving to Warehouse if sending to the IT Closet).
- The assignment is locked until the retrieval is completed.

Once the device is delivered back to you:
- You can Mark Returned and set the Return Date, which will unassign the asset and make it available again.
If the device is sent to Device Rescue's IT Closet, our team will automatically update the asset after inspection and condition reporting.

Only eligible device types (Laptop, Tablet, Cellphone) can be retrieved.
Assets already involved in a Retrieval Kit™ cannot have a new retrieval created until the current one completes.
Actions > Retrieve Asset will only show if the asset meets eligibility and has no active retrieval.