Device Rescue supports user-specific timezone settings to ensure all dates and times shown across the platform—such as retrieval schedules, activity logs, and billing history—reflect your local time.
This is particularly important when coordinating employee equipment retrieval service operations across multiple time zones or scheduling laptop retrieval service pickups with remote team members in different regions.
Default Timezone Settings
- System Default: All times are stored in UTC
- User Default: New accounts are initially set to America/New_York (Eastern Time)
If you're located in a different region, we recommend updating your timezone so your experience is aligned with your local time.
How to Change Your Timezone
- Click your name in the top-right corner of the screen
- Select Profile from the dropdown menu
- Scroll to the Timezone section at the bottom of the page
- Use the Timezone dropdown to select your local timezone (e.g.,
America/Los_Angeles) - Click Update Timezone to save your changes
🌐 Your timezone setting is applied only to your user account and does not affect anyone else on your team.
Why Timezone Settings Matter for Equipment Retrieval
Accurate Scheduling: Proper timezone settings ensure remote device pickup service appointments are scheduled correctly for your local time, preventing confusion or missed pickups.
Clear Communication: When coordinating IT equipment retrieval across multiple locations, accurate timestamps help teams understand exactly when equipment was collected or when requests were submitted.
Reporting Accuracy: Offboarding device collection reports and activity logs display in your local timezone, making it easier to track retrieval timelines and meet compliance requirements.
Managing Multi-Location Teams
For organizations with employees in multiple time zones, individual timezone settings allow each team member to view IT asset retrieval service schedules and remote employee asset recovery activities in their local time while maintaining system-wide coordination.
Best Practices:
- Set each user's timezone to match their primary work location
- Consider the timezone of remote employees when scheduling remote worker device collection
- Use UTC timestamps for cross-timezone coordination when necessary
Impact on Service Coordination
Accurate timezone settings improve the efficiency of your employee equipment retrieval service operations by ensuring:
- Pickup windows are displayed correctly for your location
- Activity timestamps align with your business hours
- Billing periods and service dates match your local calendar
- Communication with Device Rescue support reflects appropriate timing expectations
Troubleshooting Time Display Issues
If you notice incorrect timestamps in your dashboard or scheduling conflicts, verify that your timezone setting matches your current location and update it following the steps above.