Sometimes a Retrieval Kit™ may encounter delivery issues and get returned to sender.
Here’s how we handle it — and what actions you can take.
Two Types of Return to Sender Scenarios:
1. Returned to Sender — Back to Device Rescue
If your team member’s address was incorrect, incomplete, or undeliverable, the Retrieval Kit™ will be returned to Device Rescue's warehouse.
Once we receive the Retrieval Kit™, we will notify you.
At that point, you’ll have two options:
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Reship the Retrieval Kit™ to the correct address (additional shipping charges may apply)
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Cancel the Retrieval Kit™ order
2. Returned to Sender — Back to the Employee (Retrieving From Address)
In some cases, the Retrieval Kit™ may be returned to the employee’s original address (the retrieving from address).
This usually happens when the address provided was incomplete (for example, missing a suite, apartment, or unit number) or otherwise undeliverable.
If this occurs, the Retrieval Kit™ will not come back to Device Rescue. Instead, it will be sent back to the team member’s original shipping address.
What Can You Do?
If your Retrieval Kit™ tracking shows "Return to Sender", you can take the following actions based on the carrier:
USPS:
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Attempt to schedule a redelivery through USPS Redelivery Tool.
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If redelivery is unavailable, file a Missing Mail Search with USPS.
Canada Post:
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Open a support ticket with Canada Post.
- Read more about Canada Post Return To Sender article.
FedEx:
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Use FedEx Delivery Manager to schedule a redelivery or reroute.
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You can also call FedEx customer service to request delivery options.
UPS:
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Use UPS My Choice to request a redelivery or change delivery instructions.
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You can also call FedEx customer service to request delivery options.
Important:
Device Rescue cannot guarantee the success of a redelivery or search request through USPS, Canada Post, UPS or FedEx.
If the Retrieval Kit™ is returned to us, additional shipping charges may apply for resending a new kit.