Notes help you track important information related to each Retrieval Kit™ order. Here's what you need to know about how notes behave:

✏️ Types of Notes

Note Type	Visibility
Initial Note During Order	Printed inside the Retrieval Kit™ instructions and visible to your employee.
Notes Added After Order Creation	Only visible internally to you and your users. Not visible to employees.
Device Rescue Team Notes	Visible in your Retrieval Kit™ overview. Device Rescue may use notes to provide updates or instructions.

📤 Webhooks for Notes

If you have webhooks configured, every time a note is added, your system will automatically receive a webhook event.
This includes notes created by you, your users, or Device Rescue staff.

You can delete notes — but only notes added by your users.
Notes created by Device Rescue or System-Generated Notes cannot be deleted.
Admin Role Required:
- Only Admin users can delete notes.
- Deletion can be done inside the UI or through the API.
User and Billing Roles are not allowed to delete notes.

Action	Who Can Do It	Notes
View all notes	All roles	Internal and Device Rescue notes visible
Add internal notes	All roles	Not visible to employees
Delete user-created notes	Admins only	UI and API available
Delete Device Rescue or System notes	❌ Not possible