If you need to temporarily remove a user’s access to Device Rescue without deleting their account, you can deactivate the user. This preserves their history and settings while freeing up an account seat for someone else. You can reactivate the user at any time.
How to Deactivate a User
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Go to Account → Users
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Locate the user and click Manage
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Click the Deactivate User button
Once deactivated:
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The user will be moved to the Inactive Users list
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They will no longer be able to log in
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Their permissions and role will be preserved for future reactivation
🛑 Note: You cannot deactivate your own account. Another Admin must perform this action.
How to Reactivate a User
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Go to Account → Users
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Locate the user and click Manage
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Click the Reactivate User button
Once reactivated:
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The user regains access immediately
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Their previous role and permissions are restored
🔄 Reactivation does not require the user to accept a new invite.