If you need to temporarily remove a user's access to Device Rescue without deleting their account, you can deactivate the user. This preserves their history and settings while freeing up an account seat for someone else. You can reactivate the user at any time.
This feature is particularly useful when managing team access during employee transitions, temporary leaves, or when reorganizing employee equipment retrieval service responsibilities without losing historical data from laptop retrieval service operations.
How to Deactivate a User
- Go to Account → Users
- Locate the user and click Manage
- Click the Deactivate User button
Once deactivated:
- The user will be moved to the Inactive Users list
- They will no longer be able to log in
- Their permissions and role will be preserved for future reactivation
- Any IT equipment retrieval history remains intact for reporting and reference
🛑 Note: You cannot deactivate your own account. Another Admin must perform this action.
How to Reactivate a User
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Go to Account → Users
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Locate the user and click Manage
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Click the Reactivate User button
Once reactivated:
- The user regains access immediately
- Their previous role and permissions are restored
- They can continue managing remote device pickup service requests where they left off
🔄 Reactivation does not require the user to accept a new invite.
When to Use Deactivation Instead of Deletion
Deactivate Users When:
- Employee is on temporary leave, sabbatical, or extended absence
- Reorganizing team responsibilities for offboarding device collection processes
- User may return to managing IT asset retrieval service operations in the future
- You want to preserve retrieval history and account activity records
Common Scenarios:
- Seasonal employees who manage remote employee asset recovery during busy periods
- Team members transitioning between roles who may need future access
- Contractors or consultants with periodic remote worker device collection responsibilities
Benefits of Deactivation vs. Deletion
Preserves Data Integrity: Deactivation maintains historical records of IT equipment retrieval requests and user activities, which is valuable for reporting and compliance.
Saves Administrative Time: Reactivation is instant and doesn't require resending invites or reconfiguring permissions.
Account Seat Management: Frees up paid seats immediately while preserving the option to restore access without additional setup.
Managing Team Access During Transitions
Deactivation is an essential tool for maintaining continuity in your employee equipment retrieval service operations. When team members transition roles or take temporary leave, you can maintain their account history while reassigning their current responsibilities to active team members.
This approach ensures that historical equipment retrieval data remains accessible for reporting and audit purposes while optimizing your account seat usage.