If a team member no longer needs access to your Device Rescue account, Admins can delete their user profile entirely. This action permanently removes the user from your account and is commonly needed during employee offboarding or when restructuring employee equipment retrieval service team access.
⚠️ Important: Deleting a user is permanent. If you only want to restrict access, consider using the Deactivate option instead. Deactivating a User free's up a seat so you can add another user in their place.
How to Delete a User
- Go to Account → Users
- Locate the user in the list and click Manage
- In the Actions view, click Delete User
- Confirm the action when prompted
Once deleted, the user will no longer have access and cannot be reactivated. A new invite will need to be sent if they need access again in the future.
❌ You cannot delete your own account. Another Admin must perform this action.
When to Delete vs. Deactivate Users
Delete Users When:
- Employee has permanently left the organization
- User will never need future access to laptop retrieval service operations
- You want to permanently remove all trace of the user from your account
Deactivate Users When:
- Employee is on temporary leave or sabbatical
- You might need to restore access for IT equipment retrieval coordination later
- You want to preserve user history while freeing up account seats
Best Practices for User Management During Offboarding
Coordinate with HR: When employees leave, ensure their Device Rescue access is removed as part of your standard offboarding device collection process.
Transfer Responsibilities: Before deleting a user who managed remote device pickup service requests, ensure another team member can access any ongoing equipment retrievals.
Document Access Changes: Keep records of when users are removed from your IT asset retrieval service account for security and compliance purposes.
Impact on Ongoing Equipment Retrievals
Deleting a user does not affect completed remote employee asset recovery requests, but any active retrievals they were managing should be reassigned to another team member before removal. This ensures continuity in your remote worker device collection operations.
Security Considerations
Removing departing employees from your Device Rescue account is an important security measure that prevents unauthorized access to sensitive IT equipment retrieval data and ensures proper access control during employee transitions.