Admins in Device Rescue can invite new users to join the account and assign them a role based on the level of access they need. This helps ensure the right people have access to the right tools—without exposing sensitive settings to everyone.
Proper user management is essential when coordinating employee equipment retrieval service operations, as different team members may need varying levels of access to manage laptop retrieval service requests and IT asset retrieval processes.
How to Invite a New User
- Go to Account → Users
- Click the + Invite User button
- Fill in the required fields:
- Full Name
- Email Address
- Role (Admin, Billing, or User)
- Click Send Invite
Once the invite is sent, the user will receive an email with a link to create their account and set up login credentials. If your organization uses SSO, the user can sign in with their Microsoft or Google account after accepting the invitation and on their next login.
Roles Explained
Choose the role that fits the user's responsibilities:
- Admin – Full access to users, billing, settings, and API tokens. Can oversee all remote device pickup service operations and account management.
- Billing – Access to payment details, subscriptions, and invoices. Ideal for finance teams managing IT equipment retrieval costs.
- User – Can manage retrievals and assets, but no access to billing or user management. Perfect for HR teams coordinating offboarding device collection requests.
👤 You can update a user's role at any time after they've joined by clicking Manage on the User Management page
Best Practices for User Access Management
Assign Roles Based on Job Function: Give HR coordinators User access to manage remote employee asset recovery requests, while keeping Admin access limited to IT leadership.
Regular Access Reviews: Periodically review user permissions, especially after organizational changes or when employees transition roles.
SSO Integration: If your organization uses Microsoft or Google SSO, encourage users to leverage single sign-on for streamlined access to their remote worker device collection management tools.
Managing Team Access During Employee Transitions
When employees leave your organization, having the right user permissions structure ensures continuity in your IT asset retrieval service operations. Admins can quickly reassign responsibilities or remove departing users' access while maintaining smooth equipment retrieval workflows.
Consider designating backup users with appropriate permissions to handle equipment retrieval requests during employee transitions or absences.