Device Rescue makes it easy to view and download your recent invoices directly from your account. You can access up to 90 days of invoice history at any time through your billing dashboard.
This self-service billing access helps finance teams manage costs associated with employee equipment retrieval service operations and track expenses for laptop retrieval service and IT equipment retrieval activities.
How to View Invoices
- Go to Billing tab from the left hand sidebar
- Under the Invoices section, you'll see a list of your most recent invoices
- Click Download next to any invoice for a PDF copy
Each invoice includes:
- Invoice number
- Date issued
- Billing period
- Charges and payment details for remote device pickup service requests
- Itemized costs for offboarding device collection activities
📌 Note: Only Admins or Billing users have access to the Billing page.
Important Notes on Invoice Availability
- Invoices are available for up to 90 days from the date of issue in your account
- On April 29, 2025, Device Rescue migrated to a new billing system.
- If you had an account before April 29, you may not see older invoices automatically listed.
If you need a copy of any invoice older than 90 days or prior to April 29, 2025, our Billing Team is happy to assist.
Request Older Invoices
To request past invoices, submit a request to our Billing Team here:
👉 Request Invoice
Please include:
-
Your company name
-
The date range or specific invoice(s) needed
Understanding Your Service Charges
Device Rescue invoices clearly break down charges by service type, making it easy to track costs associated with different IT equipment retrieval activities. This transparency helps organizations:
- Monitor retrieval volumes and associated costs
- Budget appropriately for employee offboarding processes
- Analyze trends in equipment recovery needs
- Support financial reporting and expense allocation
Billing Support and Account Management
Our Billing Team is available to assist with invoice questions, payment issues, or historical billing data requests. Whether you need detailed breakdowns of employee equipment retrieval service charges or support with expense reporting, we're here to help streamline your billing management process.