Keeping your company profile up to date in Device Rescue ensures your team receives the best support experience possible. By providing accurate contact and company details, we can streamline communication, speed up support resolutions, and personalize assistance for your organization.
This is especially important when managing employee equipment retrieval service requests, as accurate contact information ensures smooth coordination during laptop retrieval service and remote device pickup service operations.
Why It's Important
Your company information is used by our support and account teams to:
- Quickly identify your organization during support requests
- Contact the correct person when follow-ups are needed
- Ensure notifications and documentation are sent to the right email and phone number
- Provide a more personalized and efficient experience across the platform
- Coordinate IT equipment retrieval schedules with the appropriate contacts
- Send offboarding device collection status updates to relevant stakeholders
What You Can Update
In the Company Information section, you can update the following fields:
- Company Name – The name that will appear on your account and throughout the platform.
- Primary Email – The main contact email we'll use for official communications.
- Phone – A support or office number that our team can use for urgent issues.
- Company Website – Your organization's official website URL.
💡 Tip: Use a monitored inbox for your Primary Email (e.g., support@yourcompany.com) to avoid missing important communications about your remote employee asset recovery requests.
Where to Find This
Go to Account -> Settings and locate the Company Information panel. Make the necessary changes and save your updates.
Best Practices for Company Profile Management
Keep Information Current: Regular updates ensure seamless IT asset retrieval service coordination, especially during employee transitions or organizational changes.
Use Business Contacts: Avoid personal email addresses for primary contact information to maintain continuity during staff changes.
Monitor Communication Channels: Ensure your primary contact email and phone number are actively monitored by team members who can respond to remote worker device collection requests promptly.
Impact on Service Delivery
Accurate company profile information directly impacts the efficiency of your Device Rescue experience. Updated contact details help our team provide faster response times for support requests and ensure critical communications about equipment retrievals reach the right people without delays.
When your company information is current, our team can better coordinate pickup schedules, provide real-time updates, and resolve any issues that may arise during the retrieval process.