If you need to update the email address or username you use to log in to your Device Rescue account, please note that you cannot change this yourself. To protect your account security, all login email updates must be processed manually by our support team.
This security measure helps prevent unauthorized access to your employee equipment retrieval service account and protects sensitive company data during IT asset retrieval processes.
🔁 How to Request a Change
To request a login email or username change:
- Submit a request at the following link: https://help.devicerescue.com/hc/en-us/requests/new?ticket_form_id=16703340325399
- In the "What can we help you with?" dropdown, select:
Login Email/Username Change - In the request form:
- Provide your current login email
- Check the box if your current login uses SSO (Microsoft or Google Sign-In)
- Enter the new email address you'd like to use for login
✅ What Happens Next
- Our team may validate your request and contact both the current and new email addresses to confirm the change.
- Once approved and processed, you'll receive a confirmation email letting you know the update is complete.
- You'll then be able to access your laptop retrieval service dashboard and other account features using the new login credentials.
🔐 Important Notes About SSO (Single Sign-On)
- If your current email uses SSO, SSO will be disabled when the email is changed.
- If you would like to re-enable SSO for your new email, simply return to the login page and select Sign in with Microsoft or Sign in with Google using the new email.
Account Security During Email Changes
Our manual verification process ensures that your remote device pickup service account remains secure throughout the transition. This extra security step protects both your account access and any ongoing equipment retrieval requests.
Need help with other account management tasks? Visit our support center or contact our team directly for assistance with your Device Rescue account.