If you need to update the email address or username you use to log in to your Device Rescue account, please note that you cannot change this yourself. To protect your account, all login email updates must be processed manually by our support team.
🔁 How to Request a Change
To request a login email or username change:
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Submit a request at the following link:
https://help.devicerescue.com/hc/en-us/requests/new?ticket_form_id=16703340325399 -
In the "What can we help you with?" dropdown, select:
Login Email/Username Change -
In the request form:
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Provide your current login email
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Check the box if your current login uses SSO (Microsoft or Google Sign-In)
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Enter the new email address you'd like to use for login
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✅ What Happens Next
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Our team may validate your request and contact both the current and new email addresses to confirm the change.
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Once approved and processed, you'll receive a confirmation email letting you know the update is complete.
🔐 Important Notes About SSO (Single Sign-On)
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If your current email uses SSO, SSO will be disabled when the email is changed.
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If you would like to re-enable SSO for your new email, simply return to the login page and select Sign in with Microsoft or Sign in with Google using the new email.