What are Retrieval Credits? Retrieval Credits are a pre-paid system that allows you to manage device returns efficiently. By purchasing credits, you can cover the cost of future retrievals for laptops, monitors, tablets, and cellphones.
How do Retrieval Credits work? When you initiate a retrieval, the system will automatically check for available credits in your account. If you have credits, they will be used to cover the retrieval. If you don't have enough credits, you have two options:
- Proceed with Credit Card: Continue the retrieval process, and the associated cost will be charged to your default credit card.
- Purchase More Credits: Before continuing, you can opt to purchase additional credits. This could be a cost-effective choice, as buying in bulk can offer up to a 15% discount.
What happens if I don't have enough credits for a retrieval? If your account doesn't have enough credits to cover a retrieval, the retrieval option in which you do not have enough credits will default back to the current listed price of the retrieval option.
Can I buy Retrieval Credits at any time? Yes, you can purchase Retrieval Credits at any time by clicking on 'Get More Credits'. Credits are available in different pack sizes, and the system will display your current credit balance for each device category.
Is there a benefit to buying Retrieval Credits in bulk? Absolutely. Purchasing credits in bulk can lead to significant savings. The interface indicates that you can save up to 15% on your retrievals by opting for larger packs of credits.
What if I want to make a one-off retrieval without credits? You can always make a one-off retrieval without using credits. The cost for the retrieval will then be charged directly to your credit card.
Do Retrieval Credits expire? No, Retrieval Credits do not expire. They remain in your account until you use them.
Are Retrieval Credits refundable or transferable? No, once purchased, credits are neither refundable nor transferable. They are linked to your account and can only be used for your retrievals.
How can I check my Retrieval Credit balance? Your current Retrieval Credit balance is displayed on the New Retrieval or Billing & Invoices page. It is categorized by device type, making it easy to see how many credits you have for laptops, monitors, tablets, and cellphones.
What if I encounter issues during the retrieval process? If you face any difficulties or have questions regarding the retrieval process or Retrieval Credits, our customer support team is available to assist you. Please reach out for any assistance.
For more detailed information, please refer to our knowledge base or contact our customer support for personalized assistance.
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