We require a valid, primary debit or credit card on file to process equipment/device retrievals for your organization. Due to limitations of our Merchant provider, Stripe. We have to have a default card on file before we can create an invoice and charge your card.
We work around this limitation by making sure we have a default card on file before you begin the retrieval process so you do not have to add a card at the checkout which will reset the order to the beginning to build an invoice on your default card.
If you keep seeing the add new card banner, you must add a card that is set as "default" or "primary". Once we have a default card on file, this message will disappear and will allow you to continue to selecting a retrieval option from the New Retrieval section.
If you already have cards on file, visit your Billing & Invoices page within your account and set an existing card as default. You may also add a new card if you prefer to use a different card with us.
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